If you are struggling to log in to Mentor Personal, we have learned that there are some issues that persist. Here are the most common cases:
This error means that the email address or password you entered doesn’t match what is registered in our system.
Double-check for typos, extra spaces, or the wrong domain (e.g. @gmail.com instead of @online.no).
If you're unsure which email address is registered, please ask your manager.
Some users see an 8-digit code in their authenticator app, but Mentor Personal requires a 6-digit code.
In this case, you need to remove the account from the authenticator app and set it up again.
To set up two-factor authentication again, please contact:
📧 support@mentorpluss.no
Note:
If you’re unable to delete the account from the app, go to the app’s settings and disable backup and synchronization first.
Did you get a new phone, tablet or computer and receive an error saying the Authenticator doesn’t match your email/password?
This happens because two-factor authentication is linked to your previous device.
Employees with a new device need to reset the Authenticator app.
As an extra security step, please contact support@mentorpluss.no to have your authentication reset.
Make sure the date and time on your device are set correctly.Authentication is time-based and requires accurate system time.
If you see a blank screen when opening Mentor Personal, this is often caused by using an older version of Safari.
Solution:
Update your device to the latest version of iOS or macOS.
